Today, as the AI wave sweeps across thousands of industries, customers’ expectations for services have broken through the boundaries of time and space.Intelligent customer service has become a key production factor for enterprises to enhance their competitiveness.
TWOWIN Technology has keenly observed market demands and officially launched its independently developed [TWOWIN AI Customer Service] – a full-time, full-scenario, and full-link intelligent customer service system based on large language models (LLM), specially tailored for the edge computing field.
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REDEFINE AI
CUSTOMER SERVICE
Four Core Advantages Redefine AI Customer Service
Different from the fixed shift restrictions of traditional customer service, TWOWIN AI Customer Service achieves 24/7 online availability with millisecond-level response speed. Whether it is late-night emergency consultations, peak-period traffic surges, or sudden demands during holidays, it can provide accurate answers in real time, completely eliminating pain points such as “long waiting times” and “no response,” making services instantly accessible.
Different from the fixed shift restrictions of traditional customer service, TWOWIN AI Customer Service achieves 24/7 online availability with millisecond-level response speed. Whether it is late-night emergency consultations, peak-period traffic surges, or sudden demands during holidays, it can provide accurate answers in real time, completely eliminating pain points such as “long waiting times” and “no response,” making services instantly accessible.
The system is equipped with an intelligent text preprocessing module that can automatically complete document segmentation and vectorized encoding, effectively avoiding the “hallucinations” caused by data limitations in large models and significantly improving response accuracy
The system is equipped with an intelligent text preprocessing module that can automatically complete document segmentation and vectorized encoding, effectively avoiding the “hallucinations” caused by data limitations in large models and significantly improving response accuracy
The system backend can analyze service data in real time and generate visual insights. By integrating user behavior analysis, it dynamically optimizes answer accuracy and service processes.
These data are not only valuable assets for TWOWIN Technology to optimize service workflows and enhance service quality but also serve as a critical driving force for continuous product upgrades.
CUSTOMIZATION ABILITY
Three Customization Capabilities Empowering Diverse Industries
Now, TWOWIN Technology is exclusively opening up dedicated customization slots to tailor-made “hardware + software + knowledge base” integrated solutions for enterprises. We launch the “3+N” customized service system to help you seize the commanding heights in intelligent service competition, turning every interaction into a growth opportunity!
Hardware Customization
TWOWIN TECHNOLOGY provides comprehensive hardware customization services, tailoring high-performance servers to fit enterprise applications.
We support parameter customization including CPU performance, GPU computing power, storage capacity, and interface protocols. Our solutions are compatible with a wide range of large language models (LLMs), including:
Local Private LLMs: DeepSeek, Llama, Qwen, etc.
Domestic Public LLMs: Tongyi Qianwen, Tencent Hunyuan, Doubao (ByteDance), Baidu Qianfan, Zhipu AI, Kimi, etc.
International Public LLMs: OpenAI, Claude, Gemini, etc.
Our hardware is deeply optimized to serve as a robust computing foundation for any LLM ecosystem.
Software Customization
TWOWIN Technology boasts extensive software development experience and technical expertise, capable of customizing software functionalities according to enterprises’ business processes and service requirements to achieve perfect alignment between software and needs.KnowledBase Construction
We can rapidly build an exclusive knowledge graph for your enterprise within 30 days, covering industry policies, product manuals, technical documents, historical work orders, frequently asked questions, etc. It supports an incremental learning mechanism, where the system automatically captures the latest policies, product iterations, and other information.
TWOWIN INFORMATION TECHNOLOGY (SHENZHEN) CO., LTD.
Founded in 2011, TWOWIN Technology is a high-tech enterprise specializing in the integrated research, development, production, and sales of cloud-edge-end computing power infrastructure. Based on its cloud-edge-end computing power foundation, the company integrates large model algorithms and digital twin technologies to deeply develop intelligent industry solutions, providing customers with comprehensive digital and intelligent construction and transformation services.
Headquartered in the High-Tech Industrial Park of Nanshan District, Shenzhen, the company has branch offices in Xi’an, Xinxiang, Qingdao, and other cities, and has strategically established a base in Hong Kong to further radiate global markets. As a National High-Tech Enterprise, it was awarded the title of Shenzhen “Specialized, Refined, Unique, and Innovative” Enterprise in 2023. Holding multiple invention patents and software copyrights in the field of artificial intelligence, TWOWIN is a strategic gold partner of leading chip enterprises NVIDIA and Huawei.
